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WELCOME TO Weoes

Welcome to Weoes, your trusted destination for high-qualityproducts designed to bring you joy and satisfaction. Rootedin a commitment to excellence, we stand behind every itemwith a range of customer-centric guarantees and benefits
that set us apart.

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  • 24/7 support

    Dedicated team ready to assist anytime.

  • Global shipping

    We ship almost everywhere in the world.

  • 100% Satisfaction

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    FAQ

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    I would like to know the status of my order. Where can I check the order status?

    You cannot check the order status in our system.
    If you would like to check the status, we apologize for the inconvenience.Contact FormPlease contact us for more information.

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    Can I specify the delivery date and time?

    Delivery date and time cannot be specified.
    After shipping, we will send you an email with the tracking number, so please contact Yamato Transport.

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    I want to change my email address

    Please contact us with the email address you wish to change.

    • *Due to security settings by carriers, there are many cases where emails do not arrive.
      We recommend using an address that can be received on a computer, such as Gmail.
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    I want to add or change products after placing an order.

    We do not accept any additions or changes after your order has been placed.
    Please carefully check your order details before making a purchase.

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    I would like to combine multiple orders into one.

    Orders received separately will be arranged individually.
    Therefore, please understand that we cannot consolidate arrangements into a single order.

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    I placed an order, but I haven't received an email.

    An automatic email will be sent from the system at the time of your order and when it is shipped.
    If you have not received the email, it may have been sorted into your spam folder or there may be a rejection setting in place.
    Please set up to receive emails from services@coesce.shop.

    • * Due to security settings for each carrier, there are many cases where emails do not arrive. We recommend using an address that can receive emails on a computer, such as Gmail.
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    I was not at home and could not receive the package.

    If you are not at home when we come to deliver, a missed delivery notice will be left by the delivery company.
    The storage period is 7 days, so please be sure to arrange for redelivery within the deadline.

    In the following cases, the product will be returned to the warehouse.
    ・If you are unable to receive it within the deadline
    ・In case the address is unknown
    ・If the storage period has expired due to long-term absence

    A redelivery fee will be charged for items returned to the warehouse. For information on how to arrange for redelivery, we apologize for the inconvenience butContact FormPlease contact us.

    • *Please note that the re-delivery fee will be borne by the customer.

    Additionally, if three weeks pass after the item is returned to the warehouse, it will be automatically discarded according to the warehouse's storage regulations. In that case, we will not be able to arrange for a reshipment or refund, so please be sure to receive the item.

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